Senior UX Researcher

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. About the role We're looking for a Senior UX Researcher who brings rigour and curiosity to both product and marketing research. Someone who's as comfortable running foundational product studies as they are digging into brand perception, buyer mindsets, or how a marketing site actually works for the people using it. This is strategic, high-visibility work — you'll partner with Product Design, Product Management, Brand, and Marketing to shape what we build and how we tell the world about it. What makes this role unique: Work across both brand and product research, with real influence on each Research enterprise developer tools and DevOps workflows — including AI-powered features built for developers Fast-paced environment where research directly influences design and business decisions Be part of a team of talented, experienced researchers who genuinely invest in each other's growth What you'll do Lead foundational, problem validation, and strategic research projects across your assigned product areas and beyond Drive both brand and product research — including buyer persona development, brand perception studies, and digital experience research — that directly informs positioning and messaging Be the expert on the users within your area of coverage: their behaviours, pain points, workflows, and goals Make connections across research initiatives, surfacing macro insights that no single study could reveal on its own Build trusted relationships with Product Design, Product Management, Brand, and Marketing counterparts, guiding them to the right research approach Advocate for and socialise actionable insights in a clear and compelling way that increases empathy across the organisation Independently drive research prioritisation across stage groups, balancing impact, product direction, and company objectives Mentor other researchers and actively shape how the Experience Research team works, through process iteration, documentation, and peer reviews What you'll bring Empathetic, curious and open-minded Deep mixed-methods research experience across qualitative and quantitative methods A track record in both product research and marketing or brand research The ability to guide stakeholders — including senior ones — toward the right approach, even when they arrive with a firm opinion Strong instincts for prioritisation across multiple stakeholder groups in a fast-moving environment Clear, compelling communication that makes findings land with product, brand, and marketing audiences Experience working in a highly iterative, fast-paced environment, with the ability to pivot with sudden changes in direction Demonstrated ability to work effectively in a fully remote, globally distributed team — with strong async communication habits Self-motivated and self-managing, with strong organisational skills Ability to ramp up to a highly technical domain quickly Share our values, and work in accordance with those values Able to conduct research in a fully remote setting and use GitLab as part of your daily workflow Experience working on AI products, particularly for enterprise dev tooling, is a plus Experience working on enterprise and/or developer tooling products is a plus The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location...