Junior Payroll Assistant

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate across 3 business segments: Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses Sleek launched in 2017 and now has around 17,500 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 600 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia Pacific. Mission of the role To ensure the accurate, timely, and compliant processing of payroll for multiple UK clients. The UK Payroll Executive will be responsible for managing payroll data, processing payroll transactions, supporting workplace pension auto-enrolment, responding to client queries, and ensuring all payroll activities are completed in line with UK labour laws, HMRC requirements, tax regulations, and agreed client timelines. The role requires strong attention to detail, client service, ownership, and the ability to manage multiple payrolls and deadlines efficiently while continuously looking for ways to improve workflows through technology, AI, and automation. Key outcomes In the first 6–12 monthsOutcome 1: UK Payroll Knowledge & Process Proficiency Develop a strong foundational understanding of UK payroll regulations and processes and confidently apply the appropriate rules when preparing and processing client payrolls. Become fully familiar with Sleek's internal payroll platforms and processes, including HMRC submissions such as RTI, FPS and EPS, workplace pension submissions, and year-end reporting requirements including P60s and P11Ds by the third month. Outcome 2: Accurate & Compliant Payroll Processing Process assigned client payrolls accurately and within agreed timelines, ensuring all payroll data is complete and correctly validated before submission. Ensure 100% compliance with agreed payroll and statutory deadlines, including payroll runs, pension auto-enrolment submissions, and applicable HMRC requirements. Identify discrepancies or potential issues early, take ownership of resolving them, and maintain high standards of confidentiality and data accuracy. Outcome 3: Client Service & Responsiveness Maintain a high level of client satisfaction by providing prompt, accurate, and professional responses to payroll-related queries. Consistently achieve a CSAT target of at least 97% month-on-month while ensuring that client queries and emails are responded to within the agreed communication SLA, with no non-reply tickets or emails left unresolved at the end of the working day. Build trusted relationships with clients by providing clear updates, proactively following up on outstanding information, and handling difficult conversations positively when required. Outcome 4: Team Collaboration & Process Improvement Work effectively with the UK Payroll team and other internal departments to ensure smooth payroll operations and timely resolution of client or processing issues. Contribute to improving payroll processes and operational efficiency by identifying opportunities to use AI, automation, payroll technology, and improved workflows to reduce manual work, improve accuracy, and increase turnaround times. Must-have experience Minimum 1–2 years of hands-on UK payroll processing experience. Experience working in a bureau, outsourced payroll environment, or shared services centre is preferred. Experience managing multiple client payroll accounts is an advantage. Working knowledge of UK payroll processes, HMRC requirements, tax regulations, and workplace pension processes. Experience with payroll software such as BrightPay, Xero Payroll, or similar is an advantage. Strong attention to detail and experience working with sensitive and confidential financial information. Proven ability to manage multiple priorities and meet strict deadlines. Strong written and verbal English communication skills. Comfortable working with data and payroll-related reporting and metrics. Practical experience or strong interest in using AI tools, automation, and IT applications to improve daily workflows. Must-have attributes Ownership & Accountability: Takes full responsibility for assigned payrolls and client accounts, follows through on tasks without constant supervision, and proactively resolves issues or roadblocks. Humility: Open to feedback, willing to learn, and comfortable acknowledging knowledge gaps and seeking support when required. Structured Thinking: Able to organise multiple client payrolls, deadlines, queries, and tasks in a clear and logical manner, while using sound judgement to prioritise competing requirements. Data Driven & Attention to Detail: Comfortable working with numbers and payroll data, with a strong focus on accuracy. Able to identify discrepancies, missing information, or inconsistencies before they impact payroll processing or clients. Can Have Tough Conversations in a Positive Way: Able to communicate clearly and professionally when dealing with sensitive payroll issues, missing information, delays, or difficult client situations while maintaining a constructive client relationship. AI & Tech Savvy: Energetic about adopting new software, AI tools, automation, and technology to make payroll processes more efficient and effective. Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles: We will be looking for candidates who have a proven track record of embodying the below attributes in their recent roles: Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us. Humility: There is so much we don't know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self-awareness and emotional intelligence. Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you're more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers. Attention to detail: You'll be managing multiple client payrolls, deadlines, queries, and workstreams. It will be important for you to keep track of everything and notice when information is missing, inconsistent, or likely to cause an issue. Excellent listener and clear communicator: We have a variety of nationalities and for many people, English isn't their first language. For you to excel, you'll need to be present in your calls and make sure you properly rece…